MKYNZĒ 14-Day Return Policy
At MKYNZĒ, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase or if any damages or jewelry breaks occur within 30 days of receiving and wearing, we offer a 14-day return policy to provide you with a hassle-free return experience. Please take a moment to review our return policy guidelines below:
1. Eligibility for Returns:
- Items must be returned within 14 days from the date of delivery.
- The item must be in its original condition, unused, and with all tags and packaging intact.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Damaged Items or Jewelry Breaks within 30 Days:
- In addition to our 14-day return policy, we offer a special guarantee for jewelry items. If any damages or jewelry breaks occur within 30 days of receiving and wearing the item, please contact our customer service team, and we will provide a replacement or a refund.
3. Initiating a Return:
- To initiate a return, please contact our customer service team at firstname.lastname@example.org within 14 days of receiving your order. Please provide your order number and a detailed reason for the return. We will then send you a return address.
4. Return Shipping:
- The customer is responsible for the cost of return shipping. Shipping fees are non-refundable.
- We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.
- MKYNZĒ is not responsible for any items lost or damaged during the return shipping process.
5. Inspection and Approval:
- Once we receive your returned item, our quality control team will inspect it to ensure it meets our return policy criteria.
- If the item is found to be in its original condition and complies with our return policy, we will process the refund or replacement.
6. Refund Process:
- Refunds will be issued to the original form of payment used for the purchase.
- Please allow up to 5 business days for the refund to appear in your account after the return has been approved.
- Shipping fees are non-refundable.
- If you received a damaged or defective item, please contact us within 48 hours of receiving the item to arrange for a replacement or refund.
8. Customer Service:
- If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team at email@example.com or [phone number]. We are here to help.
Please note that MKYNZĒ reserves the right to refuse any returns that do not meet our return policy criteria. We appreciate your understanding and thank you for shopping with us.